Return & Refund Policy

At Pure Zayka, we take immense pride in the quality and purity of our spices. Because our products are perishable food items, we maintain a strict policy to ensure safety and hygiene.

Returns:

• We do not accept returns on food products once the seal is broken or the package is opened.

• Returns are only eligible if you receive the wrong item or if the packaging is damaged during transit.

Refunds & Replacements:

• Damaged Goods: If your package arrives damaged, please take a clear photo/video of the unopened box and the damaged product and WhatsApp it to us at +91 9109842500 within 24 hours of delivery.

• Processing: Once verified, we will either send a fresh replacement at no extra cost or initiate a full refund to your original payment method within 7-10 business days.

• Cancellations: Orders can only be cancelled within 2 hours of placement, as we process and ship fresh batches quickly.